77ph11 Privacy Policy

This Privacy Policy ("Policy") describes how 77ph11 ("the Platform," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," or "User") who access or use the 77ph11 online casino platform at 77ph11.app, including all associated games, services, features, and communications.

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Republic of the Philippines, and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC). It applies to all personal data processed by 77ph11 in connection with your use of the platform, regardless of whether you are located in Metro Manila, Cebu, Davao, Quezon City, Makati, or any other part of the Philippines.

This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and 77ph11. In the event of any conflict between this Policy and the Terms & Conditions with respect to data privacy matters, this Policy shall prevail.

77ph11 collects personal data through several channels, including your account registration, ongoing use of the platform, payment transactions, and communications with our support team. The categories of personal data we collect are set out below.

We do not knowingly collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. Where sensitive personal information is collected — such as a copy of a government-issued ID — it is handled with heightened security controls and access restrictions.

77ph11 uses the personal data we collect for the following specific, legitimate purposes:

• Account creation and management – to register your account, verify your identity, and maintain your player profile on the 77ph11 platform
• Age and eligibility verification – to confirm that you meet the minimum age requirement of 21 years as required under PAGCOR regulations
• Payment processing – to facilitate deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card in Philippine Peso (₱)
• Platform operation and improvement – to deliver, maintain, and improve the games, features, and services available on 77ph11
• Fraud prevention and security – to detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct
• Regulatory compliance – to fulfill our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws
• Customer support – to respond to your inquiries, resolve disputes, and provide assistance through our support channels
• Responsible gaming – to monitor gaming patterns, enforce deposit limits and self-exclusion requests, and identify players who may need support
• Marketing communications – to send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity.

Under the Data Privacy Act of 2012, 77ph11 processes your personal data on the following legal bases:

• Contractual necessity – processing is necessary to perform the contract between you and 77ph11, including account registration, game access, and payment processing
• Legal obligation – processing is required to comply with applicable Philippine laws, including PAGCOR licensing requirements, AMLA obligations, and NPC regulations
• Legitimate interests – processing is necessary for 77ph11's legitimate interests in operating a secure, fair, and commercially viable platform, provided those interests are not overridden by your rights and freedoms
• Consent – for certain processing activities, such as direct marketing communications, we rely on your freely given, specific, and informed consent, which you may withdraw at any time

Where we rely on consent as the legal basis for processing, withdrawal of that consent will not affect the lawfulness of any processing carried out prior to the withdrawal. To withdraw consent for marketing communications, you may update your preferences through your account dashboard or contact our support team.

77ph11 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers – GCash, PayMaya/Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals
• Identity verification providers – third-party KYC and age verification services engaged to confirm player eligibility in accordance with PAGCOR requirements
• Game content providers – licensed game studios and live dealer operators whose games are hosted on the 77ph11 platform, to the extent necessary for game delivery and fairness auditing
• IT and infrastructure providers – cloud hosting, cybersecurity, and platform maintenance providers who process data on our behalf under strict data processing agreements
• Regulatory and law enforcement authorities – PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities, where disclosure is required by law or court order
• Professional advisers – lawyers, auditors, and compliance consultants engaged by 77ph11, subject to professional confidentiality obligations

All third-party service providers engaged by 77ph11 are required to implement appropriate technical and organizational security measures and are prohibited from using your personal data for any purpose other than the specific service they provide to us.

The 77ph11 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and gather analytics data that helps us improve the platform. The types of cookies we use are described below:

• Strictly necessary cookies – essential for the platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled without affecting platform functionality.
• Functional cookies – used to remember your preferences, such as language settings, display options, and game lobby filters, so you do not need to reconfigure them on each visit.
• Analytics cookies – used to collect aggregated, anonymized data about how players navigate and interact with the platform, helping us identify areas for improvement.
• Security cookies – used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic on the 77ph11 platform.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to log in or use certain features of the 77ph11 platform. We do not use cookies to serve third-party advertising or to track your activity on websites outside of 77ph11.app.

77ph11 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data – retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and AMLA obligations
• Financial transaction records – retained for a minimum of five (5) years from the date of each transaction, as required under the Anti-Money Laundering Act
• Gaming history – retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and regulatory audit purposes
• Customer support communications – retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution
• Marketing consent records – retained for the duration of your consent and for one (1) year following withdrawal, as evidence of the consent given

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in a manner that prevents re-identification. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes.

77ph11 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored in our databases, including payment details and identity documents
• Multi-factor authentication options for player accounts and mandatory multi-factor authentication for all administrative access to platform systems
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists
• Role-based access controls ensuring that staff can only access personal data necessary for their specific job functions
• Comprehensive audit logging of all access to personal data by internal staff and third-party service providers
• Incident response procedures aligned with NPC breach notification requirements

While 77ph11 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 77ph11:

• Right to be informed – the right to know that your personal data is being collected and processed, and to receive clear information about how it is used
• Right of access – the right to request a copy of the personal data we hold about you and information about how it is processed
• Right to rectification – the right to request correction of any inaccurate or incomplete personal data we hold about you
• Right to erasure – the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
• Right to object – the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests
• Right to data portability – the right to receive your personal data in a structured, commonly used, and machine-readable format
• Right to lodge a complaint – the right to file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 12 of this Policy. We will respond to all verified data subject requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with prior notice provided to you.

The 77ph11 platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 77ph11 platform, please contact our support team immediately so that we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control software and to monitor the online activities of minors in their care to prevent access to gambling platforms. 77ph11 supports all efforts to keep gambling away from underage individuals.

77ph11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. Where changes are material, we will notify registered players via the email address on file or through a prominent notice on the platform prior to the changes taking effect.

The version of this Policy bearing the most recent "Last Updated" date at the top of this page is the version currently in force. We encourage you to review this Policy periodically to stay informed about how 77ph11 protects your personal data. Your continued use of the platform following the publication of an updated Policy constitutes your acknowledgment of the changes.

77ph11 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact our DPO through the following channels:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard after login

All email addresses above are displayed as plain text and are not clickable links. Please copy the address manually into your email client to get in touch.

If you are not satisfied with our response to a data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official government website.

We aim to acknowledge all data privacy inquiries within two (2) business days and to provide a substantive response within fifteen (15) business days. Our DPO and support team include Filipino-speaking staff who are available to assist players from Manila, Cebu, Davao, and across the Philippines.